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BIR Email of Interest

The BIR have advised that complaints should be addressed in the following matter.


Thank you for communicating with the BIR – Customer Assistance Division.

To report a complaint on establishment(s) which is not legally registered in the BIR, and to facilitate immediate processing and evaluation, you can directly send your complaint to eComplaint R.AT.E. by accomplishing the R.AT.E. Complaint Form. The following information is needed so that initial investigations can be done by the concerned division/office.

          Name of the complainant
         Contact number of the complainant
          Email address of the complainant
          Exact name of the taxpayer / establishment you want to complain
         Exact address of the taxpayer / establishment being complained about

For RAT.E Complaint Form, we refer you to below URL: https:l/birapps.bir.gov.ph/ecomplaintlrate_form.jsp

For other inquiries, you may visit our website at www.bir.gov.ph to keep track of revenue issuances relative to your concerns or you may opt to give us a call at (02) 8538-3200

We appreciate your understanding and continued support.

Yours sincerely,
The BIR Customer Assistance Division
E-mail: contact_us@bir.gov.ph

lease be reminded of the Data Privacy Act of 2012 (RA 10173) and National Internal Revenue Code (NIRC) Section 270 in handling/processing of BIR data and information,
This email and its attachments may be confidential and are intended solely for the use of the individual or entity to whom it is addressed,
If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you disseminate, distribute or copy this e-mail, Please contact the sender immediately if you believe you have received this email in error,

E-mail transmission cannot be guaranteed to be secure or error-free, The recipient should check this email and any attachments for the presence of viruses, The Bureau of Internal Revenue does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission,